Privacy Policy
How we collect, use, and protect your data
At PatronPay, LLC (doing business as PhoneTap), we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data. We use PCI-compliant semi-integrated payment software and hardware, meaning we do not directly store, process, or transmit cardholder data, and we are out of scope for PCI DSS compliance. Additionally, we do not share your data with any third parties under any circumstances, with no exceptions.
1. Information We Collect
1.1 Personal Information
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username and password for your PhoneTap account
- Payment-Related Information: We do NOT collect or store payment card details — all card data is handled by our PCI-compliant third-party payment processor
1.2 Non-Personal Information
- Technical Data: IP address, browser type, device information, operating system, and timestamps
- Usage Data: Pages visited, time spent on the site, and analytics data
2. How We Collect Information
We collect information in the following ways:
- Directly from you: When you create an account, configure your payment settings, or contact us
- Automatically: Via cookies, logs, and analytics tools
- During transactions: Payment card data is collected directly by our third-party PCI-compliant payment processor — we never see or store your card details
3. How We Use Your Information
We use your information to:
- Facilitate payment transactions through PhoneTap
- Provide, maintain, and improve our services
- Communicate with you about your account, updates, and support
- Ensure security and prevent fraud
- Analyze usage patterns to improve user experience
4. Data Sharing and Disclosure
We do NOT share, sell, rent, or disclose your personal information to third parties under any circumstances. The only exception is our third-party payment processor, which is PCI-compliant and handles payment card data on your behalf. We may also disclose information if required by law or legal process.
5. Data Security
We take security seriously and implement industry-standard protections:
- Encryption: All data is transmitted using TLS 1.3 encryption
- Access Controls: Only authorized personnel have access to your data
- Regular Audits: We conduct security reviews and vulnerability assessments
- Payment Protection: Payment card information is protected by our PCI-compliant third-party processor
6. Data Retention
- Payment Data: We do not store payment card data
- Transaction Data: Retained for a maximum of 30 days
- Account Data: Retained while your account is active, plus 60 days after account closure
- Non-Personal Data: May be retained indefinitely in anonymized form for analytics
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and associated data
- Account Management: Update your settings or close your account at any time
To exercise any of these rights, contact us at support@phonetap.app.
8. Cookies and Tracking
We use cookies for:
- Essential Cookies: Required for account login and site functionality
- Analytics Cookies: Google Analytics with IP anonymization to understand site usage
You can disable cookies in your browser settings, but this may affect site functionality.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy with a revised date. If we make significant changes, we will notify you via email or a notice on the app.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@phonetap.app